Overview
Our refund and returns policy last 7 days. If 7 days have passed since your purchase or the day the package arrived, whichever is later, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom orders or orders with the following criteria cannot be returned and refunded;
- Sandblasted Items
- Downloadable software products
- Items painted with custom colors
- Custom Welded Items
- Custom 3d Printed Items
- Custom Sticker Sets/Vinyl Numbering
- Brass Numbers AFTER Application to another item
To complete your return, we require a receipt or proof of purchase, photos of damage, and .
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund will be processed same day, but a return of funds may take between 5-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@postandpickets.net
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@postandpickets.net and send your item to: 100 N 13th St, Suite 134D Erwin NC 28339.
Shipping returns
To return your product, you should mail your product to: 100 N 13th St, Suite 134D Erwin NC 28339.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the shipper/carrier is responsible for the damage, the shipper/carrier will be notified for reimbursement of shipping costs. Upon approval from the carrier, the cost of shipping and return will be compensated or a return label will be emailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any product over $100.00 will not be covered in full by the shipper/carrier if it is damaged unless additional insurance is requested. Post and Pickets automatically purchases the additional insurance on any product whose value is above $100.
Need help?
We’re here to help!
Email: service@postandpickets.net
Phone: +1 919-772-7170